FAQ

Once I purchase my products how long until I can collect them?

If the item you have purchased is in stock you can collect from our store The Lighting Centre, 22b Blaxland Road, Campbelltown, NSW, 2570, 2 hours after your purchase. If the product you purchased is not in stock will will contact you and let you know an ETA.

What methods of payments do you accept?

We gladly accept payment via Visa, Mastercard or PayPal.

When will my payment be processed?

We process payments after you successfully complete the checkout. We will not process your order until it has passed our internal validation procedures, for the purpose of preventing credit card or payment fraud.

Do you ship internationally?

No, we are an Australian company set up for the Australian market.

I can’t decide from the picture online, do you have any other pictures?

If we have the items in stock, we are more than happy to take a few more photos’s to send through to help you decide on a light that suits your needs. Simply email us your request and we will try to send it through to you ASAP.

I can’t find what I’m after on your site, are you able to source specific lights for me?

Most definitely! Through our knowledge and experience of the industry, we are happy to source specific lighting needs through our long list of manufacturers with who we have forged strong partnerships with. Feel free to send details/requests through to us via email or via the details on the contact us page.

The lights I’ve selected don’t come with globes and your site doesn’t sell globes. What should I do?

Even though our site doesn’t currently have globes listed, we have access to globes that fit all of our products. If you’d like globes to match your light, please contact us via email.

I’ve found the same item for cheaper through another site / store, are you able to match their price?

We can always try! If you have found the same items from one of our competitors at a cheaper price, please provide us with the details and we can try and match the price including shipping, as we believe our shipping policy has put our prices at the most competitive in the market.

Do I need an electrician to install my lights?

YES! With the exception to this rule being lights in the DIY section, all fittings MUST be installed by a qualified electrician. We are happy to recommend tried and tested electricians within the greater Sydney Metropolitan area.

How do I know if the items I’ve ordered will provide enough light?

We have trained lighting consultants that are more than happy to help in this area. Please feel free to contact us quoting the item you have in mind, and the measurements of the room you would like to install them in. We’ll gladly make recommendations based on the information provided.

Do the products you sell come with a warranty?

Yes. All items sold include a manufacturer’s warranty. The warranty is dependent on the item and the manufacturer. Manufacturer’s Warranty is valid only within Australia and commences from the purchase date on your invoice. ALL PRODUCTS WITH THE EXCEPTION OF DIY MUST BE INSTALLED BY A LICENCED ELECTRICIAN OR THE WARRANTY WILL BE VOID.

What is the process to cancel my order?

You are entitled to cancel your order for any reason as long as the goods have not yet been dispatched from our warehouse and we will refund your money in full. In cases where items are specifically ordered, a cancellation fee of 20% will be incurred. You MUST call us within 24 hours if you would like to cancel, as we do NOT accept email cancellations.

What is your returns policy?

Please carefully consider the products you are ordering prior to purchasing. All damaged goods will be replaced free of charge. For any items that are either damaged or faulty you must contact us within 7 days of delivery. Damaged/faulty items returned for warranty, must be accompanied by proof of purchase. In the unlikely event that your product has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. We do NOT refund Exchange only.

I have some questions, is there someone I can talk to?

We are happy to answer your calls to discuss any queries or if you’d like any advice before purchasing. We can be reached on (02) 4626 7639, Mon – Fri: 10am – 4pm AEST (except public holidays). 

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